Privacy Protection
Effective Date: 01-Mar-2024
Last Updated: 18-Jan-2025
Omnirobotic Inc. (hereinafter “we,” “us,” or “our”) is committed to protecting the personal information it collects, holds, and processes in accordance with the laws in force in Quebec, including the Act Respecting the Protection of Personal Information in the Private Sector (the “Act”), as amended by Bill 64 (Law 25). This Policy explains how we collect, use, disclose, store, and protect your personal information, and how you can exercise your rights under the Act.
Our Privacy Policy
This Privacy Policy applies to the personal information that we collect from you or about you when you interact with us online, by telephone, in person, or through any other communication channel. We describe:
- Which information we collect and why.
- How we use, share, and store that information.
- How you can access, correct, or request the deletion of your information.
By using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Policy. If you do not agree, please discontinue using our services.
Information We Collect and How We Use It
We only collect the information necessary to:
- Provide you with our services, including support, updates, and improvements to our licensed products.
- Communicate with you (via website, newsletters, email, online chat, text message, or phone).
- Personalize your experience and gather statistical insights on how you use our services.
Meet our legal obligations and ensure compliance with regulatory requirements.
Account Information Related to your licensed product
To provide the best possible support for your product operations, we keep a record of your login access to various systems (e.g., IP address, timestamps).
- This information is protected in a virtual vault shared by our employees and authorized partners.
- We may sign additional confidentiality agreements or clauses based on your policies or legal requirements, when necessary.
∗∗NoteonMinimization∗∗ We only collect the information strictly required to fulfill these purposes. If we need extra details, we will inform you in advance and obtain your consent where required by law.
Access to Sensitive Information
As product and software developers, we may access databases containing information about your customers. These databases can be:
- Stored on your own servers;
- Hosted by third-party providers; or
- Hosted on our production and development servers.
When data is stored on our servers, we employ industry-standard security measures to protect it. If a third-party supplier stores or processes your data, it is your responsibility to verify their privacy and security policies, although we will take reasonable steps to ensure they respect adequate data protection standards.
∗∗TransfersOutsideQuebec∗∗
If personal information is transferred or stored outside Quebec (e.g., in another province or country), we take the necessary measures to ensure an equivalent level of protection, in compliance with the Act and its regulations. This may include contractual safeguards or assessments of the legal framework in the destination jurisdiction.
Online Payment Solutions
All payment solutions we recommend or use can handle redirected payments, meaning no banking information is stored in our databases. This helps minimize financial risks and better protect your sensitive information.
Online Data Collection Forms
Any information collected through our various online forms is stored in a secure database, protected by cyber-surveillance systems.
- We will never transmit sensitive information via email.
- We will not share your information with third parties without your consent, except as required by law or for legitimate business purposes detailed above.
Consent
We may require your express or implied consent, depending on the nature of the information collected and the context of our interactions. Consent can be provided virtually, in writing, or verbally by you or by an authorized individual. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
Information Collected Using Cookies
As you browse our online platforms, we collect information to personalize your experience and record preferences (such as language selection or engagement with website features).
- Installed cookies are stored in your browser. You may accept or reject them, or delete them from your browser’s memory at any time.
- If certain non-essential cookies are refused, some functionality may be limited.
We do not use automated decision-making systems to profile users in a way that produces legal or similarly significant effects.
Collecting Statistics
We use:
- Google Analytics (GA4) to collect online browsing information (e.g., page views, user flow).
- Mailchimp for newsletter engagement statistics (opens, clicks).
- Meta and Looker Studio for SEM campaign insights.
These tools help us understand how users engage with our services and measure the effectiveness of our communication. We anonymize or aggregate data whenever feasible.
How Can You Access Your Information?
We take the necessary and appropriate security measures to ensure the confidentiality of the personal information we collect.
Only our employees, collaborators, and service providers who need your information to perform their duties have access to it.
We will never use or disclose your personal information for any other purpose.
Retention and Destruction of Your Information
We retain your information only for as long as necessary to:
- Provide the services for which the information was collected;
- Comply with legal or contractual obligations.
Any information no longer required is destroyed using secure methods.
- All information is stored virtually; no paper records are kept by default.
- When paper records are generated (if ever needed), they are scanned, then securely destroyed immediately.
Security Measures and Incident Management
We take the appropriate security measures—technical, administrative, and physical—to protect personal information against unauthorized access, misuse, loss, or alteration.
∗∗IncidentResponse∗∗ In the event of a security incident (e.g., a data breach) presenting a risk of serious harm, we maintain an internal incident register and will promptly notify the Commission d’accès à l’information (CAI) and affected individuals, as required by law
Accessing Your Information and Requesting Verification
You have the right to:
- Access your personal information to see what is stored in your file;
- Request corrections, deletions, or updates to your personal information if it is inaccurate, incomplete, or no longer necessary;
- Withdraw your consent to further use or disclosure of your personal information, subject to legal or contractual restrictions.
Please contact us at:
tania@omnirobotic.com
Omnirobotic Inc.
918 Bergar, Laval, QC H7L 5A1, Canada
We will respond to your request within 30 days, as required by law.
Complaints or Concerns
If you have any questions, concerns, or complaints about this Policy or our data handling practices, please contact our Protection of Personal Information Supervisor:
Tania Silva
Email: tania@omnirobotic.com
Phone: (450) 231-1077
Address: 918 Bergar, Laval, QC H7L 5A1, Canada
If you are not satisfied with our response, you may lodge a complaint with the Commission d’accès à l’information du Québec (CAI) at www.cai.gouv.qc.ca.
Change to This Policy
We may update this Policy from time to time to reflect changes in our practices or legal requirements. Any significant modifications will be posted on our website, and the “Last Updated” date at the top of this Policy will indicate the most recent revision. We encourage you to review this Policy periodically for any updates.
